Everything people ask us, with the answer

A point-of-sale and payment platform for hospitality, retail, education, public bodies, sports clubs and appointment-based trades. It brings together the till, payment terminals, printing, kitchen screens, kiosks, connected fridges, bookings, multi-site and accounting reconciliation in a single whole — instead of four systems that do not talk to each other.

The till interface is a web application running in a browser, on a touchscreen kiosk, a PC, a tablet or a smartphone. Hosting is defined project by project, based on your size, your obligations and your existing infrastructure.

Six languages as standard: French, Dutch, English, German, Italian and Spanish. This applies to the till interfaces, customer displays, kiosks, the mobile app and the product catalogue, including during stock updates, with built-in translation assistance.

In a bilingual setting, staff can therefore work in their language while the customer orders in theirs.

Belgium, Luxembourg, France, the Netherlands, Italy and Spain. The Belgian fiscal module is specific to Belgian hospitality; elsewhere the local framework is examined project by project.

Yes. Prepaid accounts, badge or QR identification, rates differentiated by profile, meals booked in advance with IZIII Cantina, per-visit and daily limits on children's accounts, connected fridges for off-peak hours, allergens on product records and reports per institution. Because the licence is per site, opening extra till lines at the lunchtime peak costs nothing more.

Per geographic site, not by number of tills. One site, one licence — whatever the number of tills, tablets, kiosks, kitchen screens or connected fridges running there.

Yes. All 48 features are available at no extra cost. No Pro edition, no option to unlock, no feature reserved for large accounts. The additional capabilities, whose licences are already owned, are not billed either.

No. A second till at the counter, a terminal on the terrace in summer or two extra kiosks at peak time do not change the licence amount. Only the hardware appears in the quote.

No. No percentage of your sales, including on online orders, surprise bags or collections from a connected fridge.

Every channel — till, kiosk, QR, online, connected fridge, delivery platforms — and every payment method converge into one dashboard, IZIII Reports. Rearrangeable chart sections, filters by period, point of sale, status or user profile, and reports that can go out automatically by e-mail.

Concretely: no more separate reconciliation per channel at the end of the month.

Yes. Several sites on one network, with switching between sites, item synchronisation and differentiated ranges. Reports per site and consolidated across the network.

Yes. Uber Eats orders arrive in the same production flow, and sales recorded in Deliveroo's or Takeaway's name stay separately identifiable in the reports.

A bank of refrigerated lockers driven by the till. A paid order is assigned a locker the customer opens at any hour, with no staff. Cold chain respected, stock updated and collection in the same reports as a counter sale.

Selling while you are closed. A bakery serves its morning orders before opening, a caterer works in click & collect, a school canteen covers off-peak hours, and the hospital network Vivalia lets its care staff collect a meal at any hour — including at night, without the kitchen being open.

The software feature is part of the site licence. Only the lockers themselves appear in the quote, like a printer or a terminal.

Yes, through IZIII Display. This service drives information screens from the till: menu board, dish of the day, suggestions and promotions, announcements, and instruction screens at the workstation. Each screen gets its own composition and switches automatically from one time slot to the next — breakfast, lunch, evening. Display runs in the platform's six languages.

IZIII Display is an additional service, billed outside the IZIII licence. It is not one of the 48 features and is not covered by the "everything is included" rule. It is offered on quotation.

No. Labels, prices and availability are taken from the till catalogue: a single entry feeds the sales screen, the kiosk, mobile ordering and the signage at once. An item that runs out disappears from the screen with no intervention, and a price change shows up immediately. That is the fundamental difference from a generic digital signage tool, which knows nothing about actual stock.

Any screen with a browser will do: connected TV, Android box, mini-PC. Orientation can be portrait or landscape, and the number of screens is not limited — each with its own composition. The screen network runs over the same infrastructure as the other till peripherals. See Hardware & integrations.

Every customer has a centrally maintained reliability history : bookings honoured, late cancellations and unannounced absences. When a request arrives, the manager sees whether the booking is risky — before even accepting it.

They can then ask for a deposit, offer a less sensitive slot or decline. And conversely: recognise a loyal customer who has never let you down.

Yes. Every slot, service or type of treatment can be configured with or without a deposit. The deposit is taken at booking time and then deducted from the final bill.

Within a single venue it is an ordinary customer history. As soon as it is shared between venues it becomes a sensitive processing of personal data : the scope of sharing, the retention period, the information given to customers and the legal basis must be defined with your adviser.

We systematically raise this point when scoping the project, rather than glossing over it.

Parents book their child's school meals in advance, in a single order for the week or the month, and pay at order time. The school no longer handles cash and has no unpaid balances to chase.

Because exact production volumes are known days ahead, the kitchen buys and cooks right — sharply reducing waste. Menus published in advance, allergens visible, choice per day.

Yes, with the same mechanism but on your own premises : unsold stock published as surprise bags at a reduced price, booked and paid online, collected at the counter or from a connected fridge. No commission for a third party, and the customer joins your own database.

The deposit is charged at the sale on reusable containers — cups, jars, boxes, crates. The return is recorded by scanning the container, with a refund or credit note, and dedicated reports track the return rate, lost containers and deposited amounts.

With two combinable caps : a per-visit limit, which bounds the amount of a single transaction, and a daily limit, which bounds the day's total.

When a cap is reached, the till declines the sale and shows an alert — no silent overdraft, no nasty surprise at the end of the stay.

By rounds. Each table carries an open order; when you send, the kitchen and the bar receive only what has just been entered. No duplicate docket, no dish prepared twice.

The removal is flagged rather than vanishing silently: production knows a dish already under way has been cancelled, and the operation stays visible in the order history.

Yes. An order can be settled with several methods and in several steps: card, cash, wallet, vouchers, gift card. The balance updates at each step.

Yes, during service: table transfer and merge are supported, keeping the rounds and the order's fiscal history.

Yes. The eat-in versus takeaway distinction can be configured per room, so the same product carries the right rate depending on where it is sold.

The tip is entered during payment and added to the order as a separate line at a zero VAT rate. It is only materialised after the fiscal closing of the order, so that it does not disturb the fiscal signature of the sale.

It then appears separately in the reports, which makes sharing it within the team easier.

Through a staff discount tied to a named right : only authorised profiles can apply it. The discount can be configured per VAT class, which allows drinks and meals to be treated differently.

Staff consumption stays visible separately in the reports, rather than dissolving into turnover.

If a terminal declines authorisation, if communication fails or if the timeout expires, the payment lock is always released, the error is displayed and the basket is realigned with the real state of the order. The till does not stay blocked and never sends a stale amount to the terminal.

IZIII embeds a fiscal data module (FDM) that signs registered cash register operations with the black box: sale, pro forma, copy, refund and transfer, with the fiscal data and QR code on the receipt and printable fiscal reports.

Whether you must use a registered cash register depends on your activity and your meal turnover. Learn more →

The operation is not silently validated. The error appears on the till and the order stays in an identifiable state, so the venue knows what has been signed and what has not. The procedure in case of failure is covered with your teams at go-live.

Yes. The Belgian fiscal module is specific to Belgian hospitality; the rest of the platform works anywhere. For Luxembourg, France, the Netherlands, Italy and Spain the local framework is examined project by project.

Raven runs the network of your peripherals : printers, scales, black boxes and every device that would otherwise require ports opened on the router. No router configuration is needed, and changing operator or equipment no longer matters.

If the connection drops, the built-in SIM switches everything to 4G within seconds. If the internet goes down, Raven is there. See how it works →

No. Raven takes care of it: no port forwarding, no fixed addresses to maintain, no reconfiguration after a router change or an outage.

Four families: CCV, Worldline / WiPay (Bancontact, Visa, Mastercard, Maestro, V Pay, Payconiq QR, Sodexo Card, Edenred), VivaWallet and MultiSafePay. The amount always leaves the till for the terminal, with no re-keying.

Yes: Glory (CI-5 over WebSocket, CI-10 over SOAP) and CashDro (note and coin acceptors and recyclers, via REST API). Till discrepancies and manual change disappear.

No. The interface runs in a browser, on a touchscreen kiosk, a PC, a tablet or a smartphone. Peripherals are connected through their respective protocols.

Yes. The connected scale is read directly, with tare management per container type — useful for bakeries, grocers, loose goods and fresh produce.

Yes. Several points of sale or sites on one installation, fast switching between the sites of a network, item synchronisation and product visibility per point of sale.

Yes. Whatever leaves the shelf, a connected fridge or an online order draws down the same stock and appears in the same report.

Through named rights assigned to user profiles. Every sensitive screen and action — refund, discount, staff discount, fiscal reports, administration — depends on a specific right, not a vague generic role.

Uber Eats orders arrive in the same production flow as those from the dining room, with their origin shown on the kitchen screen. Sales recorded in Deliveroo's or Takeaway's name stay separately identifiable in the reports.

It depends on the size of the catalogue, the hardware to connect and the number of sites. A simple venue with an existing catalogue goes fast; a network with several sites, cash machines and connected fridges needs proper scoping. We give a realistic schedule after the analysis — not a boilerplate promise.

The built-in Raven SIM switches the system to 4G within seconds: the till takes payments, the kitchen prints and the black box signs — with no action from your teams.

Hosting is defined project by project, based on your size and your obligations. For institutions and public bodies this is formalised during scoping; we document the chosen arrangement in writing.

Every front-end screen depends on a named access right, assigned per user profile. Anyone without the right to a screen does not see it — and cannot perform the matching action either.

Yes. Catalogue, customers, stock and reports export to Excel, and orders are reachable via API. Your data stays yours.

Often, yes: the platform is built from features combined to fit, and several existing features came about exactly that way — from a concrete request from the field. Put your case to us: we will tell you honestly whether it is a configuration, a development or a bad idea.